Citizen’s Charter
CITIZEN’S CHARTER OF DEPARTMENT OF
TOURISM NORTH
AMERICA
BRIEF DESCRIPTION OF THE AGENCY
The Philippine Department of Tourism (PDOT) has been mandated by Republic Act No. 9593 (Tourism Act of 2009) as the primary planning, programming, coordinating, implementing and regulatory government agency in the development and promotion of the tourism industry, both domestic and international, in coordination with attached agencies and other government instrumentalities. It is likewise mandated to instill in the Filipinos the industry’s fundamental importance in the generation of employment, investment and foreign exchange.
There are 24 PDOT overseas offices around the globe tasked to develop and implement programs and activities designed to promote the Philippines as a tourism destination within their areas of jurisdiction. Three (3) out of the 24 offices are located in North America particularly in Los Angeles, New York, and San Francisco. Here is the link of the PDOT Offices in North America – https://www.philippinetourismusa.com/talk-to-us/about-us/.
The PDOT Offices in North America are established to undertake research and gather data on tourism market trends and other information; coordinate the implementation of its plans, policies and programs, including the multilateral and bilateral agreements, with National Tourism Organizations and other international associations; collaborate with tourism stakeholders for tourism investment opportunities and promotion of the Philippines as a travel destination for North Americans; undertake marketing initiatives and activities in North America to generate foreign currency and employment in the Philippines; collaborate with the Philippine Embassies and Consular Offices in North America to reach out to the Filipino communities and promote Filipino culture in the region; and supervise the implementation of international tourism promotions program in their respective jurisdictions as well as provide information on the preparation of international promotions plan.
To develop a globally competitive, environmentally, sustainable and socially responsible tourism industry that promotes inclusive growth through employment generation and equitable distribution of income thereby contributing to building a foundation for a high-trust society.
The Department of Tourism (DOT) shall be the primary government agency charged with the responsibility to encourage, promote, and develop tourism as a major socio-economic activity to generate foreign currency and employment and to spread the benefits of tourism to both the private and public sector.
As your partner in the promotion and development of tourism that seeks to generate revenue, create jobs and livelihood for the Filipinos and ensure the safe, enjoyable and convenient stay of foreign and domestic tourists in the country, we, the officials and employees of the Department of Tourism, do commit to:
- provide sincere and honest service to all clientele regardless of age, gender, nationality as well as cultural and religious orientation;
- render utmost care, urgency and propriety in addressing the needs of every individual and group that seek assistance from the Department;
- maintain decent and upright practices that demonstrate the qualities and ethical standards of good public service;
- act and resolve with promptness on complaints against irregular transactions, unclear rules and regulations, neglect in the performance of duties and responsibilities as well as unsatisfactory behavior of officials and employees; and
- help uplift the morale of the tourism sector by strengthening access to information, service delivery and consultation between the Department and its publics towards good governance.
Services Matrix
| Service Applied For | Who May Avail | Documentary Requirements | Detailed Steps and Duration | Maximum Processing Time | Processing Fee in Philippine Peso (PhP) | Person in Charge, Position, and name of Unit/Division |
| Tourism-related Inquiry | Anyone | None | Proceed to the Information Counter of the DOT Foreign Office (in the office, travel shows, exhibits, events) and relay queries to the person in charge, OR Send in an email message inquiry to the official DOT-Foreign Office email address, OR Send in a message inquiry to the official DOT-Foreign Office social media account like Facebook, WeChat, Twitter and the like if available | Less than one (1) hour Not more than three (3) working days for simple transactions; not more than seven (7) working days for complex transactions | None | Click here or send e-mail to: PDOT San Francisco PDOT Los Angeles PDOT New York |
| Participation in Trade Events in the Philippines, Philippine Business Missions or Product Presentations conducted overseas | North American and Philippine travel trade decision-makers or travel professionals who are interested about the Philippine travel industry | Duly Completed Application Form | Send us an email for inquiry or click here for list of travel trade activities in North America and the Philippines OR Go to any DOT North America Office;Inform the person in charge of your intent to participate in trade events; andFill out the Application Form and submit. | Less than forty-eight (48) hours | None | Click here or send e-mail to: PDOT San Francisco PDOT Los Angeles PDOT New York |
EMBASSY OF THE
REPUBLIC OF THE
PHILIPPINES IN OTTAWA
30 Murray Street,
Ottawa, ON K1N 5M4
Telephone: +1 613.233.1121 (Switchboard)
Fax: +1 613.233.4165
Email: embassyofphilippines@rogers.com
Website: http://ottawape.dfa.gov.ph/
Recognized by the World Travel Awards as Asia’s leading beach destination in 2020 and Asia’s leading dive destination in 2019 and 2020
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